FAQ's

What does Aroma Connection Co. stand for?

In Aroma Connection Co. we want to create memories in a scent. Memories sparked by smell feel nostalgic and emotional. We invite you to light our candles and experience a memory-based journey.

What is your return policy?

We love all our products and stand by them! Please visit the return policy page for more information.

How do I get the most out of my candle?

Make sure the wick is cut to a quarter of an inch in length for a gorgeous burn. Ensure wick is upright to ensure an even burn. This facilitates an even melting of the wax. Blow out the flame and trim the wick before relighting if you see that the top of the wick is beginning to resemble a mushroom or is beginning to bend over. This will also help to keep the wax pool clear from debris.

The candle needs to be given enough time to melt completely across the top during the first burn. Tunneling may happen if the candle is extinguished before accomplishing this. Burn the candle for at least two hours, or until all of the wax has melted evenly to the edge, to make sure you get a full melt pool.

Please visit the Care Instruction/Candle page for more information.

What is the wick made of?

All of our candle wicks are constructed from all-natural ring-spun cotton. They do not contain zinc, lead, or any other metals. All of our pre-tabbed candle wicks have a natural wax coating.

Why do you use soy?

We use 100% soy for several reasons.100% soy is natural, renewable, non-toxic, biodegradable, and burns longer and at a cooler temperature than paraffin wax. Our wax is also sourced from the USA. 

What do you use to fragrance your candles?

All of our products are made with the pure fragrance oils that we blend in-house. The premium phthalate-free fragrance oils are vegan and cruelty-free. They are developed for performance in soy wax and adhere to RIFM and IFRA standards for safety and purity and contain natural and man-made materials.  

Why doesn't my candle look perfect?

With pure soy wax, there can be imperfections in the way that it looks. Sometimes it looks like air bubbles and that is a completely natural feature – known in the trade as wet spots and is common in hand-poured candles and is caused by the shrinkage as the wax cools inside the glass. Some of the wax pulls away from the glass and some sticks to it. This in no way affects the burning experience - your candle will still smell amazing and burn beautifully!

Do you offer wholesale or private labels?

We make candles for weddings, birthdays, baptisms, private events as well as businesses. We limit the number of private-label candles we do. Please contact us for more details. For wholesale, please email us at support@aromaconnectionco.com

Burn Time: The burn time of our candles may vary depending on factors such as room temperature, air circulation, and wick maintenance. The estimated burn time provided is an approximation and may vary from candle to candle.

Allergies and Sensitivities: Our candles are made with various fragrance oils and natural ingredients. If you have known allergies or sensitivities to fragrance, soy wax, as well as other natural ingredients, please refrain from purchasing our products. We cannot be held liable for any adverse reactions caused by allergies or sensitivities.